The Hardy Repair Program offers repair of your weighing instrument or replacement with one from our refurbished stock within 2 - 3 working days from receipt at Hardy Process Solutions for a flat-rate repair charge. All instruments returned to customers are brought up to the latest revision possible and carry a 90-day warranty. Purchase Order or Credit Card information is required prior to beginning repairs on your instrument.
The Hardy Repair Program does not apply to scales, load sensors, HI 803, HI 813 or HI 823 shakers or obsolete equipment. For repair of these instruments a repair estimate will normally be provided for customer approval.
How to return your Hardy instrument for repair:
• Please call us at 1-800-821-5831, Option 4 or submit the Return Authorization request form below. Please include model and serial numbers. You must submit a different form for each instrument being returned.
• After we receive your information we will call you with the Return Authorization number (RA#) and to get either credit card or purchase order information as our website is not designed for secure financial transactions.
• Use the original shipping box if possible, otherwise pack instruments with good packing practices for delicate instruments. There is no need to include connectors, manuals or cables.
• Write the Return Authorization number (RA#) on the outside of the package before sending and mail to Hardy Process Solutions, 9440 Carroll Park Drive, San Diego, CA 92121